Hydrogen Water Returns Policy

Return Period

Our return policy is valid for 30 days. If 30 days have passed since your purchase, we regret to inform you that we cannot offer a refund or exchange.

Return Eligibility

To qualify for a return, your item must be unused and in the same condition that you received it, including the original packaging.

For us to process your return, a receipt or proof of purchase is required.

Exchanges and Refunds

We only offer replacements or refunds for items that are defective or damaged.

Should you need to request a refund or exchange, please reach out to us at hello@hydrogenwaterh2o.com for further instructions. Upon receiving and inspecting your returned item, we'll inform you via email whether your refund has been approved or denied. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 days. Alternatively, we will send a replacement.

Shipping for Returns

Unless agreed upon beforehand, you will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. If you are refunded, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you may vary, depending on your location.

Contact Us

For more details on our return policy or if you have questions, please contact us via email at hello@hydrogenwaterH2O.com or by mail at the following address:

Hydrogen Water Suite E, Level 6/140 William St, Woolloomooloo NSW 2011

Phone Number 1300 841 115